Logistic Command/Inventory & Fulfillment/Omnichannel Order Sync
RM
Rohan Mehta
Supply Chain Head

Omnichannel Order Sync

Unified order fulfillment across Experience Centre, Dealer Network and Online channels

Experience Centre
412 open
96% on-time · ₹2.1 Cr value
Dealer Network
1,840 open
89% on-time · ₹6.4 Cr value
Online / D2C
980 open
91% on-time · ₹2.8 Cr value

Order queue

Live view of open orders awaiting fulfillment

Order IDChannelProductQtySourceCustomer cityPromisedStatusDays to promise
SO-28400Experience CentreOrthoCloud Spring Mattress Single1Hosur PlantBengaluru2026-08-29Processing4d overdue
SO-28401DealerOrthoCloud Spring Mattress Queen9Bhiwandi UnitChennai2026-09-05Delivered3d
SO-28402OnlineOrthoCloud Spring Mattress King3Karimangalam PlantHyderabad2026-08-31Dispatched2d overdue
SO-28403Experience CentrePostureLine Spring Mattress Single1Bengaluru DCMumbai2026-09-07Delayed5d
SO-28404DealerPostureLine Spring Mattress Queen12Mumbai DCPune2026-09-02In Transit0d
SO-28405OnlinePostureLine Spring Mattress King3Delhi DCDelhi2026-09-09Processing7d
SO-28406Experience CentreEuroTop Spring Mattress Single1Hosur PlantJaipur2026-09-04Delivered2d
SO-28407DealerEuroTop Spring Mattress Queen15Bhiwandi UnitKolkata2026-08-30Dispatched3d overdue
SO-28408OnlineEuroTop Spring Mattress King3Karimangalam PlantGuwahati2026-09-06Delayed4d
SO-28409Experience CentreDreamSoft Foam Mattress Single1Bengaluru DCAhmedabad2026-09-01In Transit1d overdue
SO-28410DealerDreamSoft Foam Mattress Queen18Mumbai DCLucknow2026-09-08Processing6d
SO-28411OnlineDreamSoft Foam Mattress King3Delhi DCSurat2026-09-03Delivered1d
SO-28412Experience CentreMemoryFlex Foam Mattress Single1Hosur PlantIndore2026-08-29Dispatched4d overdue
SO-28413DealerMemoryFlex Foam Mattress Queen21Bhiwandi UnitCoimbatore2026-09-05Delayed3d
SO-28414OnlineMemoryFlex Foam Mattress King3Karimangalam PlantKochi2026-08-31In Transit2d overdue
SO-28415Experience CentreCoolGel Foam Mattress Single1Bengaluru DCBengaluru2026-09-07Processing5d
SO-28416DealerCoolGel Foam Mattress Queen24Mumbai DCChennai2026-09-02Delivered0d
SO-28417OnlineCoolGel Foam Mattress King3Delhi DCHyderabad2026-09-09Dispatched7d
SO-28418Experience CentreEcoRest Coir Mattress Single1Hosur PlantMumbai2026-09-04Delayed2d
SO-28419DealerEcoRest Coir Mattress Queen27Bhiwandi UnitPune2026-08-30In Transit3d overdue
SO-28420OnlineEcoRest Coir Mattress King3Karimangalam PlantDelhi2026-09-06Processing4d
SO-28421Experience CentreNaturalFirm Coir Mattress Single1Bengaluru DCJaipur2026-09-01Delivered1d overdue
SO-28422DealerNaturalFirm Coir Mattress Queen30Mumbai DCKolkata2026-09-08Dispatched6d
SO-28423OnlineNaturalFirm Coir Mattress King3Delhi DCGuwahati2026-09-03Delayed1d

Fulfillment conflicts

Orders competing for the same constrained stock

  • OrthoCloud Spring Queen · Bengaluru DC
    38 units available · 24 EC + 64 Dealer + 19 Online demand
    Recommended allocation: EC first (within 48h of promise), then split 60/40 Dealer/Online
  • MemoryFlex King · Mumbai DC
    22 units available · 18 EC + 41 Dealer demand
    Recommended allocation: Fulfill EC fully, partial Dealer with Bhiwandi production order top-up

Active returns

By channel and reason code

IDChannelReasonProductStatus
RET-3120OnlineDamaged in transitMemoryFlex KingPickup scheduled
RET-3121DealerSize exchangeOrthoCloud QueenReplacement dispatched
RET-3122OnlineQuality issueEcoRest SingleQA review
RET-3123Experience CentreDamaged in transitCoolGel KingRefund initiated