Logistic Command/Inventory & Fulfillment/Omnichannel Order Sync
RM
Rohan Mehta
Supply Chain Head

Omnichannel Order Sync

Unified order fulfillment across Experience Centre, Dealer Network and Online channels

Experience Centre
412 open
96% on-time · ₹2.1 Cr value
Dealer Network
1,840 open
89% on-time · ₹6.4 Cr value
Online / D2C
980 open
91% on-time · ₹2.8 Cr value

Order queue

Live view of open orders awaiting fulfillment

Order IDChannelProductQtySourceCustomer cityPromisedStatusDays to promise
SO-28400Experience CentreOrthoCloud Spring Mattress Single1Hosur PlantBengaluru2026-10-27Processing4d overdue
SO-28401DealerOrthoCloud Spring Mattress Queen9Bhiwandi UnitChennai2026-11-03Delivered3d
SO-28402OnlineOrthoCloud Spring Mattress King3Karimangalam PlantHyderabad2026-10-29Dispatched2d overdue
SO-28403Experience CentrePostureLine Spring Mattress Single1Bengaluru DCMumbai2026-11-05Delayed5d
SO-28404DealerPostureLine Spring Mattress Queen12Mumbai DCPune2026-10-31In Transit0d
SO-28405OnlinePostureLine Spring Mattress King3Delhi DCDelhi2026-11-07Processing7d
SO-28406Experience CentreEuroTop Spring Mattress Single1Hosur PlantJaipur2026-11-02Delivered2d
SO-28407DealerEuroTop Spring Mattress Queen15Bhiwandi UnitKolkata2026-10-28Dispatched3d overdue
SO-28408OnlineEuroTop Spring Mattress King3Karimangalam PlantGuwahati2026-11-04Delayed4d
SO-28409Experience CentreDreamSoft Foam Mattress Single1Bengaluru DCAhmedabad2026-10-30In Transit1d overdue
SO-28410DealerDreamSoft Foam Mattress Queen18Mumbai DCLucknow2026-11-06Processing6d
SO-28411OnlineDreamSoft Foam Mattress King3Delhi DCSurat2026-11-01Delivered1d
SO-28412Experience CentreMemoryFlex Foam Mattress Single1Hosur PlantIndore2026-10-27Dispatched4d overdue
SO-28413DealerMemoryFlex Foam Mattress Queen21Bhiwandi UnitCoimbatore2026-11-03Delayed3d
SO-28414OnlineMemoryFlex Foam Mattress King3Karimangalam PlantKochi2026-10-29In Transit2d overdue
SO-28415Experience CentreCoolGel Foam Mattress Single1Bengaluru DCBengaluru2026-11-05Processing5d
SO-28416DealerCoolGel Foam Mattress Queen24Mumbai DCChennai2026-10-31Delivered0d
SO-28417OnlineCoolGel Foam Mattress King3Delhi DCHyderabad2026-11-07Dispatched7d
SO-28418Experience CentreEcoRest Coir Mattress Single1Hosur PlantMumbai2026-11-02Delayed2d
SO-28419DealerEcoRest Coir Mattress Queen27Bhiwandi UnitPune2026-10-28In Transit3d overdue
SO-28420OnlineEcoRest Coir Mattress King3Karimangalam PlantDelhi2026-11-04Processing4d
SO-28421Experience CentreNaturalFirm Coir Mattress Single1Bengaluru DCJaipur2026-10-30Delivered1d overdue
SO-28422DealerNaturalFirm Coir Mattress Queen30Mumbai DCKolkata2026-11-06Dispatched6d
SO-28423OnlineNaturalFirm Coir Mattress King3Delhi DCGuwahati2026-11-01Delayed1d

Fulfillment conflicts

Orders competing for the same constrained stock

  • OrthoCloud Spring Queen · Bengaluru DC
    38 units available · 24 EC + 64 Dealer + 19 Online demand
    Recommended allocation: EC first (within 48h of promise), then split 60/40 Dealer/Online
  • MemoryFlex King · Mumbai DC
    22 units available · 18 EC + 41 Dealer demand
    Recommended allocation: Fulfill EC fully, partial Dealer with Bhiwandi production order top-up

Active returns

By channel and reason code

IDChannelReasonProductStatus
RET-3120OnlineDamaged in transitMemoryFlex KingPickup scheduled
RET-3121DealerSize exchangeOrthoCloud QueenReplacement dispatched
RET-3122OnlineQuality issueEcoRest SingleQA review
RET-3123Experience CentreDamaged in transitCoolGel KingRefund initiated